How Do You Handle the Mix?

by Julie Kirst 3/30/2009 7:29:00 AM

In September 2008, Chuck Alloway wrote a Soapbox titled: "BMETs Into IT? Why?" This opinion piece was one of our most read columns and sparked a few positive letters in support of Chuck’s opinion.

A recent letter said: “I just wanted to take my hat off to Chuck Alloway and his Soapbox article. My experience is that none of the IT people own tools and constantly borrow our tools, they don’t stock back up parts—not even a mouse or keyboard—they rotate broken printers throughout the hospital and the installs they do never take wire management or safety into account.” The writer also said it seems difficult to develop a working relationship with IT colleagues.

The last comment may be the most important point, because with good communication and a positive working relationship you can address the other issues and resolve them. What are your best practices in this area? We’d love to know your secret.

 

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Comments

Posted by Rick Tevis CCE, 4/9/2009 10:25:58 AM

Our experience w/ IT is completely different.  We have a great working relationship w/ the IT folks.
Both CE and IT are tasked w/ many different projects.  We found that by working together and keeping each other informed leads to better planned and executed projects.  It has reduced the number of "fires" along the way to put out. It has also help build a relationship between the departments that makes addressing technology issues with the best expertise available very easy.  It just takes a phone call/IM/e-mail to set it in motion.
Has it always been this way ? Unfortunately no.  But today as a Clinical Engineer I feel blessed to have such an incredible resource available to me.  We find that during brainstorming sessions each discipline brings a different point of view to the table.  The cross-education has also been incredible.  The IT folks didn't understand how we could have different revs of s/w out there on our monitors.  Or why instead of fixing a problem why we couldn't just go to the redundant system.  Definitely some cultural differences here but it has been a great learning experience on both sides.  I can't begin to imagine the difficulties that would be encountered in this technology driven environment without the co-operation between CE and IT.

Thanks !

Rick

Posted by Kevin, 4/10/2009 11:24:54 AM

When IT learns what the word "STAT "  means , I'll be more than happy to work with them.
We have called them with a problem in the OR with the pt. on the tabel ,and you're lucky if they get there in less than an hour !

Posted by William Trueworthy, 4/21/2009 6:39:59 AM

I came to Kennedy in 1993 with the stipulation that I would be allowed to integrate telco, terminal service and Biomed services. It worked and then split back apart years later as a citrix environment and PC swap out practices came into being.  At Kennedy, Biomed works under the MIS umbrella.  PC and network people tend to replace things whereas biomeds tend to repair things.

One incident led to a mutual service commitment that has lasted and continues.

The fingerpointing and ball dropping stopped when Biomed and MIS tech support aggreed that Both parties would stay physically present (EXAMPLE: an ultrasound that Biomed felt had an obvious network issue and MIS felt was a "modality" issue because they could "ping" and it didnt work even on another port.   That issue turned out to be a problem with the port...but Biomed stayed there for 6 hours and 2 network people stayerd there for 6 hours until it was resolved.     Over time, we have learned eachothers boundaries and abilities.  A a lot of "assumptions" have been replaced with knowledge and trust.   We dont have to stay with eachother anymore....

Whether Biomeds like it or not, IT is going to connect to medical hardware and grab info from it. Connectivity is coming!

Bill the Biomed

Posted by remote workforce, 5/31/2009 9:13:16 PM

I enjoy a lot reading this post. It has an informational message that truly answers the confusion in my mind. Thanks for such a nice post!

Posted by Ip pbx, 7/15/2009 11:33:48 AM

very innovative process using this latest strategies, i seen this before

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