July 2010

Features

Cover Story

	Adapting to Change
	by Renee Diiulio
	The clinical engineering team at Saint Francis demonstrates flexibility, responsibility, and adaptability while sharing a manager with another team.


Cover photography by Scott Kingsley

	Creating Value Through Great Customer Service
	by Kent Lupino
	Although providing good customer service is intuitive to any biomedical professional, putting it into practice can be a challenge


	Service Solutions
	Wired for Wireless
	by Greg Thompson

Departments

	Up Front
	Making Connections
	by Julie Kirst


	Networking
	Medical Device Connectivity
	by Ilir Kullolli, MS


	CCE Prep
	Continuous JC Survey Readiness III
	by Arif Subhan, MS, CCE


	Focus On:
	Social Networking
	by Stephen Noonoo


	Industry Insider
	The North Carolina Biomedical Association
	by Stephen Noonoo


	Soapbox
	A New Standard for Battery Maintenance
	by Eric Gustafson

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