Issue StoriesThe IT Trainby Dana Hinesly Faced with changes in technology and roles, biomeds can stay in the game by acquiring core IT skills
During his speech at the 1977 World Future Society meeting, Ken Olsen, the founder and CEO of Digital Equipment Corp, famously said, "There is no reason for any individual to have a computer in his home." The context of that quote is often omitted—he was, in fact, referring to powerful central computers that would be tasked with controlling every aspect of life within the home—but without a doubt, technology has taken on an even larger role in everyday life than most people dreamed it would. The last decade's rapid transformation of what computers are capable of, as well as what they are expected to do, is evidenced in the hospital setting more so than almost anywhere else. From patient data to telemetry to how staff members talk with one another, it seems everything in a medical center has a network-based component. As a result, clinical and biomedical engineers are under increasing pressure to learn the technology associated with the infrastructure supporting the systems under their care. "I don't think biomeds necessarily need programming knowledge yet, but in the long run, getting as much IT knowledge as possible will be beneficial," says Roger A. Bowles, EdD, CBET, department chair and professor of biomedical equipment technology at Texas State Technical College, Waco, Tex. He suggests biomeds make the effort to interface with their IT department and to stay in tune with the latest technological advances in the facility. "There are biomeds I know who have actually been folded into the IT department, so there has to be some cooperation there. And, really, they need to know each other's jobs to some extent."
Fortunately, biomeds are well-equipped to take on this type of challenge. "I think a person needs to be very adaptable to succeed in a biomed environment," says Garrett Seeley, instructor in the biomedical equipment technology program at Texas State Technical College. "You are requested to work in the lab and surgery and radiology and nursing. You have to know a little bit about everything all of those people know. The field itself is a sum of small bits that all merge together into one very unique field." Pick a Starting PointKnowing there is a need for technical training and knowing exactly where to start are often two entirely different realities for biomeds already working in the field. For those lacking computer experience beyond how to send an e-mail or write a letter, the first order of business should be obtaining a solid footing in the core skills. "There are two different sets of core skills for IT: one is networking, and the other is applications/programming," says Jim Rizzo, technical instructor and developer for GE Healthcare, Madison, Wis. "Both of them deal with products that are networked, so training in the fundamentals of networks or application-specific integrated circuits (ASIC) would be valuable." He notes that such training would encompass a range of topics, including addressing, connectivity, switching, and routing. "Biomeds need to start with those fundamentals and then focus on the area the bulk of their products are in, such as wireless or security," he says. Once they know the ground rules, biomeds can pursue additional education in keeping with their specific interests. "In the IT world, I certainly see people learning the basic core skills of conductivity, then moving into a track they find personally enjoyable," says Leanne Cordisco, business development manager of education services for GE Healthcare. "Individuals who find switching, routing, and connectivity to be interesting move into the infrastructure aspect of the field, while those who enjoy digging through an operating system head into the applications—based or database work—and they all find a very fulfilling career." Going beyond the basics, there is no clear consensus on the absolute need for certification, which is essential for those working strictly within the IT industry. And though employers looking for certification from techs may increase as the numbers of biomeds obtaining certification grows, one argument against it is that the A+ and Net+ courses are still tailored to IT professionals. "Certification-based training is difficult for biomeds because it is extremely fast-paced. It is like drinking from a fire hose," Rizzo says. "Also, there is a lot of information that is not germane and doesn't pertain to their skill set. Because these classes are preparing students to pass the certification, it's basically like having to memorize a dictionary in a week and then dump it out on a test. It doesn't really give biomeds the skill set of how to perform the tasks on the job." Turn, Turn, TurnIf certification is not the goal, then where should CEs and BMETs turn to get the technical know-how they need? A number of options exist, including community college programs. While many are comprised of generic IT courses, numerous biomed-focused programs are popping up across the country. "Technical or community colleges are a great resource because of the lower cost, but it ultimately depends on what is available to the BMET in his or her area," says Bowles, who adds that one benefit to taking courses at this level is they will often be credited toward a 4-year degree, if that is the ultimate goal. "The amount of time biomeds have available is another consideration," he says. Community colleges provide information in a traditional format, with classes meeting two or three times per week for months. Should biomeds be either unable or unwilling to commit that amount of time, vendor-provided classes can be an industry-focused, efficient way to gather knowledge. Though sometimes cost-prohibitive, this type of training can be of particular importance when biomeds are assigned to maintain specific pieces of equipment. Tech schools offer another, often more affordable, alternative. "A technical-oriented program will really focus on the career-specific skills a person needs to build. Our program is 72 semester hours focused solely on the technical aspect, without requiring liberal arts classes," Seeley says. "English and mathematics are important things to learn, but they're not absolutely required in the field. The field is more about knowing where your hands have to go." Not only is knowing what to do with your hands important, but also having the opportunity to put them to work. "Hands-on is king," Seeley adds. And he is not alone in that sentiment. "What we found with biomeds is that they learn by doing, more so than any other group I've ever met," Cordisco says. "Unless we can put our hands on it, take it apart, touch it, feel it, understand it—there is a loss there. By getting biomeds on the equipment and having them actually perform the configurations and the programming, having them do the troubleshooting and make the physical connection—by doing that, their knowledge retention shoots up astronomically." Because of this need for interaction, learning IT skills remotely can sometimes present a challenge. However, advances in the technology (what else?) have been a key factor in making online classes more feasible. Faster Internet connections and video-posting sites make a plethora of information readily available. Instant messaging puts students in immediate contact with instructors and classmates, providing quick answers to any questions that may be stumping them. Several years ago, John Noblitt, BS, CBET, program director for Caldwell Community College and Technical Institute, Hudson, NC, was given the responsibility of developing online classes, also called distance learning (DL). While he echoes the sentiments of his colleagues that, for many aspects of training, nothing replaces hands-on, he does see some advantages to the approach. Noblitt is in the process of putting together training for the 3D virtual world of Second Life, and he currently provides audio files of his lectures for DL that students can download. He also finds reference materials online he can send students to. Traditional classes also benefit from the access to technology. "Years ago, I would divide my class into groups to research the details of a monitoring system, for example, and then they would present that information to the class. And as I assigned their topics, they would all have to leave the room and head to the library to do research," Noblitt says. "Now, many students have laptops—and we are a totally wireless campus—so they are staying in the room to do the research. As a result, I can answer questions, point them in the right direction, and it's just a much more vigorous environment." Venturing OutWhen formal training is unavailable or unaffordable, a biomed serious about acquiring the skills can dive in anyway. "If a shop notices a networking need in the hospital, I recommend they get some old computer equipment and just play around with it," Seeley says. He suggests trying to acquire abandoned networking components the medical center already owns. "I learned networking because I went out and bought two computers and a switch, and I went home and I learned how to program it. The resources to learn how to network are probably some of the most readily available resources of any field. There are a multitude of different Web sites dedicated to making more computer technicians and computer networkers." Self-taught techies are completely at home and respected within the IT world where, as is also the case with biomeds, what you can do often holds more value than where you went to school. "If I see an applicant with a 4-year university degree and no experience, or someone with a 2-year degree and 4 years of experience, I'll take the experience any day," Noblitt says. He notes that once a biomed starts looking at his or her career path, the bachelor's degree will be an asset for upward mobility. "It's like getting your CBET; there is very little financial incentive from employers, but when you apply for a another job, it shows that you have taken the initiative and that you take pride in what you're doing," Noblitt says. And while some biomeds find this concept somewhat daunting, in reality, resistance is futile. "You have to get over being afraid of the technology," Noblitt says. "You no longer have a choice. This is where the technology is going, and you better get on the train, because it is leaving the station." Dana Hinesly is a contributing writer for 24x7. For more information, contact . Dollars and sense: Some creative ideas for
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