Vice President of Sales, Marketing and Training, Conquest Imaging
Ask a Question - Login to ask a question
Website Log In
Please see attachment (pdf) for the most comprehensive and ACR compliant PM. This is the process we use on every single PM we perform at Conquest Imaging.
I would first try to install the software on a blank hard drive (80GB or more). IDE is what you need, this way you do not erase any information on the original one. This might take about an hour or so. If the software fixes the problem then everyone is happy, otherwise (which is most likely to happen) you need to replace the CKV.
You will need the system serial number, the option strings or codes, and it will require some work to convert it from the system that it came out of to match your system. For this you need the CKV part number from your system. It should have the following format: Three characters followed by six digits, it could start with TNO, KTI, or KTZ. In any case put KTZxxxxxx, followed by the numbers or digits (the six xs in the example).
Let us know if you need any help getting into the card cage and we will be happy to walk you through it.
We don’t have the ability to sell hard drives preloaded with software, we can sell you a blank hard drive that works for that system and you can load software if you own the disks.
If that is not the case; then your best bet is to contact General Electric or Ambassador (owned by GE) to order a preloaded hard drive.
There seems to be a problem with the CKV (video processor). The way to confirm that is by using a printer, if possible. You will get a blank print out. If that is the case it might require extra work.
Do you have software with the unit as well as a recent backup?
A few things to check before proceeding with this issue:
1. Do you have a printout of the screen? Do you have a printer connected? If yes, can you get an image when you try to print?
2. Do you happen to have software in case you need to install a fresh copy?
3. Do you have any backup of the presets on that system?
4. Does the monitor have any indications of powering up? (LED, standby light, etc).
5. After you power it up, how much time do you give it before you determine that it won’t start up, then shut it down?
Let us know what you can find and we’ll be happy to help you out from here.
1. Do you have software discs with the unit?
2. Do you have a recent backup?
3. Did anyone try to repair this unit before? This helps isolate the problem being only software versus hardware.
Below are few things you may want to check:
1. Did you try a different outlet?
2. Toward the back and inside of the monitor, try to locate an LED light. Is the light on or not? You can see it through the plastic cover.
3. Do you have standby light? The switch is located on the left panel below the user interface.
4. Do you have software for this unit (in case you need to install it).
5. Do you have a recent backup for the presets or a full backup?
This should give you a start.
Thank you for your interest in our training program. Our Web site lists training opportunities and will provide this information. Feel free to contact us with any questions or concerns. Thanks again and we hope to see you here at our training headquarters.
Defragmenting the HDD might help, but your best bet would be installing software on a new hard drive altogether. If you have a software disk (DVD) and a recent backup you can install fresh software, which will improve system performance. We do not recommend the default disk defragment utility included with the system.
It was extremely slow when performing 2D scans and would take time to respond to the proper functions. Does anyone know what the problem could be? Is this a hard drive issue or a SW? I have never seen the system respond so sluggishly before. The hard drive is only 27% full. Any suggestions would be highly appreciated.
A few things you want to check before proceeding:
• Is the system BT05 on the hardware? (Does the card cage say GEF or GEZ?) You can have BT03 or BT04 hardware with BT05 software.
• Is the system networked—PACS, DICOM server, etc?
• Do you have the software DVD and recent presets and full back up disks for the system?
• Do you have an IDE hard drive 80+GB?
Next, you want to do the following if possible:
• Install software on a new hard drive, reload full back up.
• Disconnect the system from the network and test the 2D and 3D acquisition.
If the system is still slow, you have to replace the single board computer (SBC) if GEF card cage, or PC box if GEZ card cage. In both cases you need part numbers.
The opinions/insights expressed herein are those of the sponsor and do not reflect the opinions or policies of this magazine or Allied Media, nor do we endorse the sponsor's products and/or services in any way.