Vice President of Sales, Marketing and Training, Conquest Imaging
Congratulations on starting over and choosing ultrasound as your new vocation. I would suggest you begin with an ultrasound company such as Conquest Imaging as a repair technician to begin learning and growing within the industry. Ultrasound is a very interesting and fun business to be in right now and I wish you much success.
The touch panel on the Xario sounds like it may have a loose cable, so I would disassemble the user interface and examine all connections. As far as a service manual, I would recommend you contact the manufacturer.
CW noise in the iE33 can be challenging. We have identified several cold solder joints on the channel boards as the cause of most occurrences, but I have also been told the SSL board can cause this problem as well.
GE actually acquired only the probe repair business, not the service side of Unisyn. There are now two companies: Unisyn, a GE company; and Consensys, which is now what the service organization will be called. GE has no plans to terminate probe repair services to end users; in fact they will likely expand their offerings. On the service side, Consensys will still offer service to their customers as they always have, still have the same service personnel, and still be operated by Jim Spearman, who was in charge of the service division at Unisyn.
Please see attachment (pdf) for the most comprehensive and ACR compliant PM. This is the process we use on every single PM we perform at Conquest Imaging.
I would first try to install the software on a blank hard drive (80GB or more). IDE is what you need, this way you do not erase any information on the original one. This might take about an hour or so. If the software fixes the problem then everyone is happy, otherwise (which is most likely to happen) you need to replace the CKV.
You will need the system serial number, the option strings or codes, and it will require some work to convert it from the system that it came out of to match your system. For this you need the CKV part number from your system. It should have the following format: Three characters followed by six digits, it could start with TNO, KTI, or KTZ. In any case put KTZxxxxxx, followed by the numbers or digits (the six xs in the example).
Let us know if you need any help getting into the card cage and we will be happy to walk you through it.
We don’t have the ability to sell hard drives preloaded with software, we can sell you a blank hard drive that works for that system and you can load software if you own the disks.
If that is not the case; then your best bet is to contact General Electric or Ambassador (owned by GE) to order a preloaded hard drive.
There seems to be a problem with the CKV (video processor). The way to confirm that is by using a printer, if possible. You will get a blank print out. If that is the case it might require extra work.
Do you have software with the unit as well as a recent backup?
A few things to check before proceeding with this issue:
1. Do you have a printout of the screen? Do you have a printer connected? If yes, can you get an image when you try to print?
2. Do you happen to have software in case you need to install a fresh copy?
3. Do you have any backup of the presets on that system?
4. Does the monitor have any indications of powering up? (LED, standby light, etc).
5. After you power it up, how much time do you give it before you determine that it won’t start up, then shut it down?
Let us know what you can find and we’ll be happy to help you out from here.
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